The Herbal Garden

Refunds and Cancellations

Life happens, and plans change. Here is how cancellations and refunds work for bookings and for orders from the garden shop.

Workshops, garden tours and special days

  • If you need to cancel, please let me know at least 7 business days before your booking and I will refund you in full.
  • If you cancel with less than 7 business days' notice, I am unable to offer a refund, because places are limited and materials are prepared in advance. You are welcome to send someone else in your place, and where I can I will try to move you to another date.
  • If I have to cancel or postpone (for example because of severe weather, illness or too few bookings), you can choose a full refund or a place on another date.
  • If you do not attend on the day, the booking is not refundable.

Products from the garden shop

  • If you change your mind, you may return a product within 14 days of receiving it for a refund, provided it is unused, unopened, undamaged and in its original packaging. Because these are skincare products, I cannot accept returns of items that have been opened or used unless they are faulty.
  • Return postage for change-of-mind returns is at your cost. The original delivery charge is not refunded.
  • If a product arrives damaged or faulty, or is not what you ordered, please contact me within 7 days of receiving it, with a photograph if possible, and I will replace it or refund you in full, including postage.

How refunds are paid

  • Refunds are made to the original payment method. Card refunds usually appear within 5 to 10 business days. If you paid by bank transfer, I will ask for your account details and refund you directly.

Your rights

  • Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

How to cancel or ask for a refund